Código de recusa ABECS

Códigos de retorno ABECS

Tabela de respostas de recusa por bandeira e orientação de retentativa

Como ler: reversible indica que uma nova tentativa pode ser admitida conforme o motivo e as regras da bandeira. irreversible indica que não se deve reenviar sem corrigir o problema ou seguir a orientação do emissor. No corresponding code indica que o manual não informa código equivalente para aquela bandeira.

Tabela de códigos por motivo e bandeira

Mostrar colunas por bandeira Todas Elo Visa Mastercard / Hipercard Amex

Ao selecionar uma bandeira, as colunas das demais ficam ocultas. Motivo e mensagens continuam visíveis.

Motivo	Elo	Visa	Mastercard / Hipercard	Amex	Mensagem	Mensagem para e-commerce
Generic	5 - reversible	5 - reversible	5 - reversible	100 - reversible	Contact your card center	Please contact issuer
Balance/insuffi cient limit	51 - reversible	51 - reversible	51 - reversible	116 - reversible	Unauthorized	Refused
Invalid password	55 - reversible	55 - reversible 86 - reversible	55 – reversible 86 - reversible	117 - reversible	Invalid password	Invalid pin
Transaction not allowed for the card	57 - irreversible	57 - irreversible	57 - reversible	200 - irreversible	Visa and Elo: Transaction not permitted to cardholder. Do not retry Amex: unauthorized transaction. Do not try again Mastercard: Transaction not permitted to cardholder.	Visa and Elo: Transaction not permitted to cardholder. Do not retry Amex: unauthorized transaction. Do not try again Mastercard: Transaction not permitted to cardholder.
Card number does not belong to the issuer \| invalid card number.	14 - irreversible 56 - irreversible	14 - irreversible	14 - irreversible 1 - irreversible	122 - irreversible	Check your card data	Format error. Verify card data. Visa: invalid card. Do not retry
Security breach Invalid or not present	63 - irreversible	N7 - irreversible	63 - reversible	122 - irreversible	Check your card data	Format error. Verify card data. Visa: invalid card. Do not retry
Suspected Fraud / Travel notice	59 - reversible	59 - reversible	63 - reversible	100 - reversible	Contact your card center	Please contact issuer
Invalid merchant	58 - irreversible	3 - irreversible	3 - irreversible	109 - irreversible	Transaction not allowed - do not try again	Unauthorized transaction. Do not try again
Redo the transaction (issuer requests retry)	4 - reversible	No correspondin g code	No correspondin g code	No correspondi ng code	Redo the transaction	Please, retry this transaction.
Consult accreditor	6 - reversible	No correspondin g code	No correspondin g code	No correspondi ng code	Merchant, contact the acquirer	Contact card issuer
Problem at the acquirer	19 - irreversible	19 - irreversible	30 - irreversible	No correspondi ng code	Card error – do not try again	Invalid card. Do not retry
Card error	12 - irreversible	6 - irreversible	No correspondin g code	115 - irreversible	Check your card data	Format error. Verify card dataVisa: invalid card. Do not retryAmex: function not supported. Do not retry
Format error (messaging)	30 - irreversible	12 - irreversible	30 - irreversible	181 - irreversible	Card error – do not try again	Invalid card. Do not retry
Invalid transaction amount	13 - irreversible	13 - irreversible	13 - irreversible	110 - irreversible	Transaction amount not allowed - do not try again	Transaction amount no permited. Do not retry
Invalid installment value	23 - irreversible	No correspondin g code	12 - irreversible	115 - irreversible	Invalid installment - do not try again	Function not supported. Do not retry
Exceeded password attempts \| purchases	38 - reversible	75 - reversible	75 - reversible	106 - reversible	Exceeded password attempts. Contact your card center	Invalid pin. Contact card issuer
Lost Card	41 - irreversible	41 - irreversible	41 - irreversible	200 - irreversible	Transaction not allowed - do not try again	Unauthorized transaction. Do not try again
Stolen Card	43 - irreversible	43 - irreversible	43 - irreversible	200 - irreversible	Transaction not allowed - do not try again	Unauthorized transaction. Do not try again
Card expired / invalid expiration date	54 - irreversible	54 - irreversible	54 - irreversible	101 - irreversible	Check your card data	Format error. Verify card data. Visa: invalid card. Do not retry
Transaction not allowed \|terminal capacity	57 - irreversible	58 - irreversible	58 - irreversible	116 - irreversible	Transaction not allowed for card - do not try again	Transaction not permitted to cardholder. Do not retryAmex: refused
Excess amount \| withdrawal	61 - reversible	61 - reversible N4 - reversible	61 - reversible	No correspondi ng code	Value exceeded. Contact your card center	Transaction amount no permited. Contact card issuer
Temporary block (ex: default)	62 - reversible	62 - reversible	57 - reversible	No correspondi ng code	Contact your card center	Contact card issuer
Invalid minimum transaction amount	64 - irreversible	No correspondin g code	13 - irreversible	No correspondi ng code	Transaction amount not allowed - do not try again	Transaction amount no permited. Do not retry
Exceeded withdrawal amount.	65 - reversible	65 - reversible	65 - reversible	No correspondi ng code	Exceeded withdrawal amount. Contact your card center	Exceeds withdrawal limit. Contact card issuer
Expired password / password encryption error	83 - irreversible	74 - irreversible 81 - irreversible	88 - irreversible	180 - irreversible	Invalid password - do not try again	Invalid pin. Contact card issuer
Exceeded password attempts/with drawal	75 - reversible	75 - reversible	75 - reversible	106 - reversible	Exceeded password attempts. Contact your card center	Invalid pin. Contact card issuer
Invalid or non- existent target account	76 - irreversible	No correspondin g code	No correspondin g code	No correspondi ng code	Invalid target account - do not try again	Format error. Do not try again (invalid account)
Invalid or non- existent source account	77 - irreversible	No correspondin g code	No correspondin g code	No correspondi ng code	Invalid source account - do not try again	Format error. Do not try again (invalid account)
New card without unlocking Includes card blocked by the customer in the app (ecom, nfc)	78 - reversible	78 - reversible	57 - reversible	No correspondi ng code	Unlock the card	card not initialized
Invalid card (cryptogram)	82 - irreversible	82 - irreversible	88 - irreversible	180 - irreversible	Card error – do not try again	Invalid card. Do not retryMaster/Hiper: invalid pin. Contact card issuerAmex: invalid pin. Contact card issuer
Issuer off the air	91 - reversible	91 - reversible	91 - reversible	912 - reversible	Communicatio n failure - try again later	Error. Retry transaction
System failure	96 - reversible	96 - reversible	96 - reversible	911 - reversible	Communicatio n failure - try again later	Error. Retry transaction
Difference - pre authorization	No correspondin g code	N8 - irreversible	No correspondin g code	No correspondi ng code	Different pre- authorization value - do not try again	Format error. Do not retry (authorization amount differs
Incorrect function (debit)	Ab - reversible	52 - reversible 53 - reversible	No correspondin g code	No correspondi ng code	Use credit function	Not supported. Submit transaction as credit
Incorrect function (credit)	Ac – reversible	39 - reversible	No correspondin g code	No correspondi ng code	Use debit function	Not supported. Submit transaction as debit
Incorrect function (voucher)	Av – reversible	No correspondin g code	No correspondin g code	No correspondi ng code	Use voucher function	Not supported. Submit transaction as voucher.
Password change / unlock	P5 - irreversible	No correspondin g code	No correspondin g code	No correspondi ng code	Invalid password - do not try again	Invalid pin. Contact card issuer
New password not accepted	P6 - reversible	No correspondin g code	55 - reversible	No correspondi ng code	Invalid password use new password	Invalid pin. Contact card issuer
Collect card	No correspondin g code	4 - irreversible	4 - irreversible	No correspondi ng code	Contact your card center - do not try again	Contact card issuer. Do not retry
Dynamic key change error	No correspondin g code	N7 - irreversible	No correspondin g code	No correspondi ng code	Card error – do not try again	Invalid card. Do not retry
Confirmed Fraud	57 - irreversible	7 - irreversible	4 - irreversible	200 - irreversible	Transaction not allowed for card - do not try again	Transaction not permitted to cardholder. Do not retry Amex:unauthorized transaction. Do not try again
Issuer not found - incorrect bin (negative buyer)	No correspondin g code	15 - irreversible	15 - irreversible	No correspondi ng code	Invalid card data - do not try again	Invalid card number. Do not retry
Failure to comply with anti-money laundering laws	No correspondin g code	64 - irreversible	No correspondin g code	No correspondi ng code	Contact your card center - do not try again	Contact card issuer. Do not retry
Invalid reversal	No correspondin g code	76 - irreversible	No correspondin g code	No correspondi ng code	Contact your card center - do not try again	Contact card issuer. Do not retry
Not found by router	No correspondin g code	92 - irreversible	92 - irreversible	No correspondi ng code	Contact your card center - do not try again	Contact card issuer. Do not retry
Transaction denied for violation of law	57 - irreversible	93 - irreversible	62 - irreversible	No correspondi ng code	Transaction not allowed for card - do not try again	Transaction not permitted to cardholder. Do not retry
Duplicate tracing data value	No correspondin g code	94 - irreversible	94 - irreversible	No correspondi ng code	Contact your card center - do not try again	Contact card issuer. Do not retry
Surcharge not supported	No correspondin g code	B1 - reversible	No correspondin g code	No correspondi ng code	Contact your card center	Please contact issuer
Surcharge not supported by debit network	No correspondin g code	B2 - reversible	No correspondin g code	No correspondi ng code	Contact your card center	Please contact issuer
Force stip	No correspondin g code	N0 - reversible	No correspondin g code	No correspondi ng code	Contact your card center	Please contact issuer
Declined by CVV2 failure	No correspondin g code	N7 – Reversible	No correspondin g code	No correspondi ng code	Failure in CVV2 authentication	Declined by CVV2 failure
Withdrawal not available	No correspondin g code	N3 - irreversible	No correspondin g code	No correspondi ng code	Withdrawal not available - do not try again	Withdrawal not permited. Do no retry
Recurring payment suspension for a service	No correspondin g code	R0 - irreversible	No correspondin g code	No correspondi ng code	Recurring payment suspension for service - do not retry	Recurring payment not permited. Do not retry
Recurring payment suspension for all services	No correspondin g code	R1 - irreversible	No correspondin g code	No correspondi ng code	Recurring payment suspension for service - do not retry	Recurring payment not permited. Do not retry
Transaction not eligible for visa pin	No correspondin g code	R2 - irreversible	No correspondin g code	No correspondi ng code	Transaction not allowed for card - do not try again	Transaction not permitted to cardholder. Do not retry
Suspension of all authorization orders	No correspondin g code	R3 - irreversible	No correspondin g code	No correspondi ng code	Recurring payment suspension for service - do not retry	Recurring payment not permited. Do not retry
Account closed	46- Irreversible	46 – irreversible	62 – irreversible	No correspondi ng code	Transaction not allowed for card - do not try again	Transaction not allowed for card - do not try again
Id validation failure	No correspondin g code	6P - irreversible	No correspondin g code	No correspondi ng code	Id validation failure	Id validation failure
Use the chip	FM - irreversible	No correspondin g code	No correspondin g code	No correspondi ng code	Use the chip	Use the chip
Security\| Fraud	79 – irreversible (consult MAC)	Sem código correspond ente	Sem código correspond ente	Sem código correspon dente	Unauthorized Transaction	Unauthorized Transaction